Privacy Policy

1. Introduction

alviustotal Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website alviustotal.top, use our services, or interact with us in any other way.

We are the data controller responsible for your personal data. Our registered office is located at Capel Street 18, Dublin D13 3087, Ireland. Our company registration number is 2598746A.

2. Data We Collect

The data we collect includes personal information that you voluntarily provide to us and information that is automatically collected when you use our website and services.

Personal Information You Provide

• Contact information (name, email address, phone number, postal address)
• Account information when you create an account with us
• Payment and billing information for purchases
• Communication preferences and marketing consents
• Information provided during consultations (fitness goals, health considerations, supplement history)
• Feedback, reviews, and correspondence you send to us

Automatically Collected Information

• Website usage data (pages visited, time spent, click patterns)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies (see our Cookie Policy)
• Location data (general geographic location based on IP address)

3. How We Use Your Information

We process your personal data for various purposes based on our legitimate business interests, your consent, or to fulfil our contractual obligations. Here's how we use your information:

• Service Provision: To provide supplement consultations, process orders, and deliver our services
• Customer Support: To respond to your enquiries, provide technical support, and resolve issues
• Communication: To send you important updates about your orders, appointments, and service changes
• Personalisation: To tailor our recommendations and services to your specific fitness goals and preferences
• Marketing: To send promotional materials and offers (with your consent)
• Analytics: To understand how our website and services are used and to improve our offerings
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: For record-keeping, accounting, and other legitimate business purposes

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and providing services
• Payment Processing: With payment processors to handle transactions securely
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: When you have given explicit consent for specific sharing purposes

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure data storage and backup procedures

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Generally, we retain customer data for up to 7 years after the last interaction for business and legal compliance purposes. Marketing data is retained until you withdraw consent or for a maximum of 3 years if no interaction occurs.

8. Your Rights

Under the General Data Protection Regulation (GDPR) and Irish data protection law, you have several rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the contact information provided below.

9. International Data Transfers

We primarily process your data within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or standard contractual clauses.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to remove that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please reach out to us:

13. Supervisory Authority

You have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with data protection law. You can contact them at:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Website: www.dataprotection.ie